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How to Pick the Best New Hair Color for Your Client
Posted by Justin Trombetti on
Color makeovers are a lot of fun, unless your client doesn’t end up with what they want. Make sure that you’re choosing the best color before you mix the formula, in order to avoid the potential mess and stress of a revision. How do you do that, exactly? We have a couple of tips… Understand their preferences Sure, the stylist knows best, but that won’t ever stop a client from having their own preferences and opinions. Ultimately, it’s the client’s opinion that counts when determining the success or failure of your services, so take the time to understand exactly what...
How to Respond to an Unhappy Client
Posted by Justin Trombetti on
Addressing an unhappy client after a lengthy hair extension appointment is perhaps the worst situation you can be in as a stylist. You’re tired from installing a full head of hair, discouraged that your client is unsatisfied with the work, and most likely uncertain of where to take the conversation from there, especially if it’s your first time dealing with this kind of hiccup. But we’re here to help. Here are the “confrontation” and “de-escalation” tips and take-aways we’ve gathered from many years of working with hair extensions, stylists, and clients. We hope that they’ll prove useful for you! Read...