News — manage expectations
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Keeping Customers Cool in the Hot Seat!
Posted by Justin Trombetti on
“There was a little girl who a had little curl right in the middle of her forehead. When she was good, she was very good indeed, but when she was bad she was horrid!” -Henry Wadsworth Longfellow [Emphasis added] Like the Longfellow poem above me, so too can a workday at the salon be. Extremely gratifying when things are going well, but an absolute nightmare when they’re not. No fear, you’re a sassy, sophisticated business owner. You’ve got this all under control, but do your customers? Here’s part one of our list of very important ways to keep customers cool...
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- client ,
- difficult ,
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- manage expectations ,
- tense