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How to Respond to an Unhappy Client
Posted by Justin Trombetti on
Addressing an unhappy client after a lengthy hair extension appointment is perhaps the worst situation you can be in as a stylist. You’re tired from installing a full head of hair, discouraged that your client is unsatisfied with the work, and most likely uncertain of where to take the conversation from there, especially if it’s your first time dealing with this kind of hiccup. But we’re here to help. Here are the “confrontation” and “de-escalation” tips and take-aways we’ve gathered from many years of working with hair extensions, stylists, and clients. We hope that they’ll prove useful for you! Read...