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What Does Hair Mean to You?

Posted by Justin Trombetti on July 18, 2016

For most people, hair isn’t just hair. It’s something significant and complex and rooted in many layers of personal and cultural meaning. As stylists, we should never underestimate the unique attachment a client may have with his or her hair, and we should always be as sensitive to our clients’ distinct needs as possible. In order to do that, we need to be informed! So here are some questions you can ask your client to start a more in-depth conversation about their #hair goals. What do you like about your hair? This question is practical in that it gives you...

How to Respond to an Unhappy Client

Posted by Justin Trombetti on July 11, 2016

Addressing an unhappy client after a lengthy hair extension appointment is perhaps the worst situation you can be in as a stylist. You’re tired from installing a full head of hair, discouraged that your client is unsatisfied with the work, and most likely uncertain of where to take the conversation from there, especially if it’s your first time dealing with this kind of hiccup. But we’re here to help. Here are the “confrontation” and “de-escalation” tips and take-aways we’ve gathered from many years of working with hair extensions, stylists, and clients. We hope that they’ll prove useful for you! Read...

The Safest Hair Extension Option for Thin-Haired Clients

Posted by Justin Trombetti on June 13, 2016

Have you ever had a thin-haired client express concern about hair extensions tugging on their natural hair? Even when hair extensions are a recommended course of action for filling out hair thickness or adding length, some clients have a hard time getting over their fear of discomfort, hair loss, or even see-through bonds. In a lot of cases, these are understandable fears--improperly installed hair extensions can cause very real damage. But hair extensions can be a great option for finer-haired women, especially now that there are so many styles and varieties available to suit their needs. So the next time...

How to Make Sure Your Clients Are Taking Care of Their Extensions

Posted by Justin Trombetti on April 08, 2016

Whether we like it or not, being a stylist has its limits. We’re not life gurus entrusted with personal influence over our clients’ decisions, nor fairy godmothers capable of appearing at the perfect moment to steer our customers in the direction of good hair care. We’re just hair professionals offering professional services, and it’s all too easy for our clients to overlook our advice, especially when they’re relatively new to us. But that doesn’t make it any easier for us when we see the evidence of extension neglect written all over their heads. So what’s a stylist to do? We...

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